Cancellations/Rescheduling Appointments

We are always happy to reschedule an appointment free of charge.

If you need to cancel your appointment, please provide us with at least 72 hour’s notice.

A cancellation fee may apply to appointments that are not cancelled within 72 hours of your appointment.

 

Deposits

Some jobs will require a deposit before work commences.

If a deposit invoice is sent and remains unpaid before the work commences, we reserve the right to halt work until payment is made. We also reserve the right to cancel the contract entirely, if payment is late or delayed.

 

Payment

If you have been sent an invoice, payment is due as per the payment date on the invoice.

Once your job is complete, you will be sent a final invoice by email.

Please let us know before work commences if you would prefer an invoice to be mailed to you, as our default communication is email.

Overdue Invoice Charge - £30 Chargeable per day after due date.

Late Cancelation Fee (Less than 72hrs notice) - Additional to the deposit, 20% of the total estimate is chargeable.

 

Progress Invoices

Progress invoices are claims for work done on your vehicle, before the entire job is completed. This covers labour and materials for work done to date. The cost of materials and the amount of time spent on your job will dictate whether you will be sent progress invoices.

As part of our agreement, you accept to pay these progress invoices when they are due. You understand that you cannot withhold payment for any reason.

If for any reason work has paused on your job, you can request an invoice to settle the account by calling our office.

We reserve the right to stop work if progress payments have not been made.

 

Discounts

Discounts may be revoked and the full amount may be charged to you if an invoice remains unpaid for more than 10 days or any other agreed date.

 

Disputed Invoices

If you need to discuss any aspect of payment, please contact us immediately.

If you are dissatisfied with the invoice, it is your responsibility to contact us immediately.

 

Unpaid Accounts

If payment remains outstanding for over 10 days from the invoice due date, a late fee of £150 may be added to your account at our discretion.

We reserve the right to charge 20% compounding interest on a monthly basis for overdue accounts.

Debt Collection costs may be added to invoices that remain outstanding for over 10 days from the due date.

 

 

 

 

Ventrax Group Ltd (Trading as Ventrax Motorsport) 14316218

 

Terms of Trade.

 

1.1 These terms apply to all trade between Yourself (the customer) and Ventrax Group Ltd (Trading as Ventrax Motorsport) These terms are effective from the above date until these terms of trade are replaced by another document. Unless the context requires otherwise, the following definitions shall apply to these terms of trade.

2. Definitions: Unless the context requires otherwise, the following definitions shall apply to these terms of trade:

2.1 Ventrax Motorsport means ‘The Limited Company, Ventrax Group Ltd’ and any of its related companies who have supplied goods or services. This also includes the successors and assignees of those companies. “Customer” means the customer who owns the vehicle or that the job was created for. These terms of trade include the Customer's trustees, executors and/or administrators.

2.2 “Goods” means the goods supplied to the Customer by Ventrax Motorsport which are described by item or indicated on the invoice associated with those goods. This also includes any packing or delivery slip supplied by Ventrax Motorsport in respect of the goods.

 

3. Payment

3.1 The Customer shall pay in full for the goods and services no later than the date specified on the Company's invoice. The Customer shall not have any right of a deduction against the required payment or on account of any money which Ventrax Motorsport may owe the Customer. If the Customer fails to pay the full amount due, on or before the due date, Ventrax Motorsport (without prejudice to its other rights and remedies) shall be entitled to charge the Customer interest on the amount outstanding from due date until payment.

3.2 The price for the goods and services supplied by Ventrax Motorsport shall become immediately payable, regardless of any other terms of payment, and Ventrax Motorsport may take immediate action to recover the price. This includes if the Customer is in default under any agreement with Ventrax Motorsport or commits an act of insolvency or bankruptcy, goes into liquidation, receivership or voluntary administration, enters into a creditors' composition, or has its credit standing impaired in any way.

 

4. Withdrawal of Credit

4.1 Ventrax Motorsport may at any time, in its sole discretion, withdraw the provision of credit to the Customer.

 

5. Delivery and Return

5.1 It is advisable to inspect your order in full before initiating part fitment or installation, as no liability will be accepted for any incurred costs thereafter.

5.2 Delivery of goods shall be deemed to be made to the Customer when the goods are first dispatched from Ventrax Motorsport premises or collected by the Customer or the Customer's agent. All carriers of goods are deemed to be agents of the Customer.

5.3 Ventrax Motorsport may stop future work or deliveries until the Customer has paid for all previous supplies of goods or services supplied by Ventrax Motorsport (whether payment is due or not).

5.4If Ventrax Motorsport is unable to deliver the service or goods or perform a service because of any cause beyond its control (including any force majeure event) Ventrax Motorsport may suspend delivery of service or cancel the Customer's order without incurring any liability for loss or damage suffered by the Customer.

5.5 Goods will only be accepted for return with the prior approval of Ventrax Motorsport. Freight and all other costs associated with the return of goods will be at the Customer's expense unless otherwise agreed in writing by Ventrax Motorsport.

5.6 The displayed prices for items on the online shop are denominated in Pounds Sterling (GBP) and exclude VAT (Value Added Tax). VAT charges (if applicable) and delivery costs will be presented and included in the overall order cost during the payment process.

5.7 Acceptance of an order is contingent upon the provision of valid contact and payment details. Secure processing of online card payments is conducted through the WorldPay Online Gateway.

5.8 Returns and Refunds Policy

- For faulty or damaged parts upon delivery, we aim to facilitate product exchange or issue a refund. Goods must be returned to Ventrax Motorsport in their original packaging, uninstalled, and unused, with all relevant seals and enclosures intact within 14 days of receipt.

- If an error has occurred in your order that is not at the fault of Ventrax Motorsport, a refund can be issued subject to a restocking charge (not less than 20% of the order value). Goods must be returned to us in the original packaging. Product’s must be completely unused and never installed. Original accompanying screws/bolts/gaskets as supplied must also be in original unopened condition, and all enclosures intact. This is only possible within 14 days of receipt to the buyer.

- Products made for a specific requirements or non-stock items that are specially ordered for you are non-returnable.

- Online shop refunds processed by Ventrax Motorsport may take 8-10 working days to appear in your account due to bank clearance times.  

 

5.9 Consumer Rights of Withdrawal (For EU Customers): As per EU legislation (Directive 97/7/EC), there is a seven-day returns period for items purchased at a distance, starting from the receipt of the goods. The customer bears the responsibility for any return costs. To cancel an order, please contact us on either +44(0)161392 949140 or via email at the following address; race@ventraxmotorsport.co.uk

 

6. General

6.1 Ventrax Motorsport is not liable for failures to perform obligations due to reasons beyond its reasonable control, including acts of God, war, civil commotion, accidents, strikes, lockouts, trade disputes, government acts or restraints, and other uncontrollable causes.

6.2 Ventrax Motorsport accepts no liability for any loss, damage, or injury arising from the provided advice, to the extent permitted by law.

6.3 This agreement is subject to the relevant United Kingdom law and the relevant courts of the United Kingdom.

 

7. Product Presentation and Performance

7.1 Appearance and Colours - Ventrax Motorsport cannot assure the precise appearance and/or colours of products as presented on the website. All sizes and dimensions provided are approximate unless otherwise stated.

7.2 Quality and Performance Assurance - Ventrax Motorsport diligently tests the quality and performance of our goods and services. Nonetheless, it is important to note that specific performance expectations, such as a precise power increase on an upgraded performance part, cannot be assured.

7.3 Catalytic Convertors or GPF/OPF Removal - Customers that request the removal of Catalytic Convertors or Gasoline Particulate Filters (GPF/OPF), this is exclusively for Motorsport use. The modified vehicle will not be emissions compliant for UK road use. If intended for Motorsport purposes, we can modify the emissions system, but the vehicle must be transported off-site on a trailer.

7.4 Impact on Reliability and Maintenance - Enhancing vehicle performance may impact reliability and necessitate more frequent maintenance. Ventrax Motorsport bears no responsibility for component failure after upgrades have been installed.

7.5 Supplied products must be installed following our provided instructions and guidelines. It is imperative that installation is carried out by a professional performance vehicle company. We disclaim responsibility for products fitted by any untrained individual.

7.6 Components removed during a service, upgrade, or general repairs, which are not retrieved within a 2-week period, can be discarded by Ventrax Motorsport without further notice.

8. Warranty and Intellectual Property Terms

8.1 All representations, warranties, terms, and conditions that are not expressly included in these terms of trade are hereby excluded from the contractual arrangements between Ventrax Motorsport and the Customer.

8.2 Under no circumstances will Ventrax Motorsport be liable for any financial or economic loss or any indirect or consequential loss of any kind whatsoever.

8.3 Vehicle Upgrades Warranty:

Ventrax Motorsport provides no warranty on upgraded vehicles unless expressly communicated in writing to the customer. If a warranty is offered, please note that it does not extend to circuit use, sprints, or timed events, in accordance with typical manufacturer warranty exclusions.

8.4 Non-Transferable Warranty: Any warranty offered is non-transferrable and applicable solely to the original customer.

8.5 Intellectual Property Rights of ECU Calibration: The calibration installed on the Engine Control Unit (ECU) by Ventrax Motorsport is the exclusive intellectual property of Ventrax Motorsport. Unauthorized reproduction, distribution, modification, or use of the calibration, or any part thereof, is strictly prohibited. By availing our services, you acknowledge that you do not acquire ownership rights, licenses, or authorization to access, modify, or distribute the ECU calibration. All rights pertaining to the ECU calibration software, including copyrights, patents, trademarks, and trade secrets, remain the property of Ventrax Motorsport.

8.6 Faulty or Damaged Parts: In the event of a faulty or damaged parts order upon delivery, Ventrax Motorsport will make every effort to exchange the product or issue a refund. Goods must be returned to Ventrax Motorsport in their original packaging, uninstalled and unused, with all relevant seals and enclosures intact within 14 days of receipt.

 

9. Risk

9.1 Goods are at the sole risk of the Customer upon delivery whether received by the Customer or a third party. This also includes a delay in delivery, even if ownership of the goods has not been passed on to the Customer.

9.2 It is the customers responsibility to record the condition of any goods or vehicles delivered to Ventrax Motorsport.

9.3 Where Ventrax Motorsport is asked to drive the vehicle for testing or any other purposes, it is the customers responsibility to ensure the car has insurance and road tax. In additional the vehicle condition (aesthetically, mechanically and electronically) has to be made known to Ventrax Motorsport by the customer.

9.4 The Customer shall at all times insure the goods, and keep them insured for their full value against all causes including loss or damage by fire and theft. If the goods are lost, damaged or destroyed, the Customer must agree to make a claim against the insurance policy with respect to the lost, damaged or destroyed goods, and to immediately pay the proceeds received to Ventrax Motorsport. The Customer will remain liable to The Company for any shortfall in the insurance proceeds.

 

10. Ownership

10.1 Ownership of the goods shall not pass on to the Customer until the Customer has paid for the goods in full. In addition, any proceeds of the sale of goods that has not paid for shall belong to The Company.

10.2 Until the ownership of the goods has passed on to the Customer, the Customer shall not be entitled to sell or deliver possession of the goods to any other person.

 

11. Enforcement

11.1 Upon failure by the customer to comply with the terms and conditions outlined in this agreement, Ventrax Motorsport reserves the right to enforce remedies, which may include the following actions in accordance with applicable UK law:

1. Repossession of the Vehicle:

In the event of non-compliance with payment obligations or other material breaches, Ventrax Motorsport retains the right to repossess the vehicle without further notice. The customer shall bear any costs associated with repossession.

2. Suspension of Services:

Ventrax Motorsport reserves the right to suspend any services related to the customer's vehicle, including but not limited to maintenance, repairs, or warranty coverage, until the outstanding issues are resolved by the customer.

3. Legal Action:

If necessary, Ventrax Motorsport may pursue legal action to recover any outstanding payments, seek damages, or enforce compliance with the terms and conditions specified in this agreement. The customer shall be liable for any legal costs incurred by Ventrax Motorsport in pursuing such action.

4. Sale of Vehicle:

In cases of prolonged non-compliance or default, Ventrax Motorsport may, at its discretion, initiate the sale of the customer's vehicle to recover outstanding amounts owed. Any surplus from the sale will be returned to the customer, while any shortfall remains the customer's responsibility.

 

This enforcement clause is binding upon the customer upon acceptance of the terms and conditions outlined in this agreement. By using our services, you acknowledge that you have read, understood, and agree to these terms and conditions. Ventrax Motorsport reserves the right to exercise these remedies to the extent permitted by law.

 

 

12. Ventrax Motorsport Customer Complaint Policy

12.1 In case of a complaint or concern, please log the complaint with our team via email or telephone call upon noticing an issue with a Ventrax Motorsport supplied product or service.

12.2 Provide evidence of the concern, such as a photo or video.

12.3 Please allow a reasonable time for investigation, and our team will contact you to arrange a resolution.

 

This agreement is governed by the applicable laws of the United Kingdom, and any disputes arising from it shall be resolved in the relevant courts of the United Kingdom.

You’re understanding and compliance with these terms are appreciated as they help maintain the quality and integrity of our products and services. If you have any questions, please do not hesitate to contact us.

 

 

 

Ventrax Motorsport

www.ventraxmotorsport.co.uk

race@ventraxmotorsport.co.uk

(+44) 01392 949140

 

 

 

Last Updated - 12/03/2024